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Frequently Asked Questions

Apartment & Rent

No, but each unit includes a fridge, dishwasher, stove, washer/dryer, and a pantry.

Water, garbage, sewer, and free fast fiber internet by Optix Media.

Tenants pay for electricity and gas.

Move-In & Renter’s Insurance

A $450 deposit and prorated rent for your move-in month.

You’ll be texted your door code the day before move-in.
Your mail keys, parking passes, and welcome packet will be on the counter when you arrive.

Not required but recommended.
Heartland does not insure your personal belongings.

Please transfer both into your name before move-in:

Rocky Mountain Power — 1-888-221-7070
https://csapps.rockymountainpower.net/idm/my-account/start-stop-move

Intermountain Gas — 1-800-548-3679
https://www.intgas.com/customer-service/start-stop-or-transfer-service/

Extras & Garbage

No gyms, pools, or shared facilities.

Monday, Wednesday, and Friday.

Mattresses, furniture, paint/oil cans, batteries, tires, and similar items.
These must be taken to the Madison County Transfer Station (530 Airport Road, Rexburg • 208-356-3102).

Not at this time.

Move-Out

A 30-day notice is required. Text 208-656-5363 or message management through TurboTenant.

Return it in similar condition to move-in.
Normal carpet cleaning is covered, but damages or extra cleaning may reduce your refundable deposit.

Click here for detailed Move-out Cleaning Instructions

Lease & Security Deposit

Our standard lease is one year.

Only under exceptional circumstances with prior approval.

No, contracts cannot be sold or subleased.

You will be charged one month’s rent.

$450 total ($225 refundable).

Rent is due on the 1st of each month through TurboTenant.
Autopay is available.  A 5% late fee applies after the 8th.

Parking & Pets

Yes, each unit includes free parking for two vehicles.

No pets are allowed.
ESA animals are accepted with appropriate documentation.

Maintenance

Submit all maintenance requests through TurboTenant.

Yes, but we always try to notify you by text or phone beforehand.