Our standard lease is one year
Frequently Asked Questions
Not without exceptional circumstances and prior approval.
Not without management approval.
No
How much is the security deposit?
$450, $225 is non-refundable at exit.
Is the security deposit refundable?
$225 is refundable if no damages or debts are pending.
Are these apartments furnished?
Includes refrigerator, dishwasher, stove, and a washer and dryer.
Water, garbage, sewer and internet by Optix Media (Fiber) wireless internet with up to 100Mb/sec.
What is the process on move-in day?
Text Management three days prior to moving in and they will let you know the process of how to receive your keys, which apartment you will move into, and how to fill out the move-in form.
Am I allowed to decorate the apartment without penalty?
Excessive or large nail holes will be penalized.
Is the internet fast and free?
Internet by Optix Media (Fiber) wireless internet with up to 100Mb/sec.
There is sufficient parking for one vehicle per unit. At this time, there is not cost associated with parking.
Is renters insurance required?
Not at this time, but your personal items are not insured by Hearland so you may want to look into getting it or at least look at the pros and cons.
How much notice do I give before vacating?
30 days minimum.
Are utilities included in the rent?
No, you will need to pay for electricity and gas. Prior to move-in date (or as soon as possible), please contact the following companies and request that service be transferred into your name.
Rocky Mountain Power 1-888-221-7070
Intermountain Gas Co 1-800-548-3679
When is rent due, and how will I need to pay?
Rent is due on the 1st of the month and is paid through TurboTenant on the tenant portal. You will set up your bank account the first time, and it will give you the option for autopay. On the 8th day, there will be a late charge of 5%.
No pets allowed.
What responsibilities will I have as a tenant?
To maintain the property in a respectful manner and to return it so the same state or similar to the date of move in.
What responsibilities will the landlord have to you as a tenant?
We maintain the appliances, and the grounds outside including lawn and snow removal.
Use TurboTenant to fill out a maintenance request.
What can you expect about the landlord entering the property while you live there?
Management can enter without permission but our intent is to always pre-notify by phone or text and if not knock three times prior to entry.
What is the expectation for moving out?
It is expected to return in the same condition as move in. Normal carpet cleaning is covered in your non-refundable deposit. Beyond normal carpet cleaning will come out of your deposit.
Are there days of the week or times of day when moving trucks aren’t allowed?
No
What do you need to know about garbage collection and recycling for the property?
Garbage collection is Monday, Wednesday, and Friday. No mattresses, no paint cans and no items outside the dumpster are allowed. Those items must be taken to the public landfill by the tenant. The Madison County Transfer Station is 1.5 miles on Pioneer Rd. towards the airport at 530 Airport Road, Rexburg. Their phone number is (208) 356-3102 There is no recycling at Heartland at this time.
Advice to Renters for Effective Interactions with your Landlord.
Start with being polite and courteous. We are here to help but we are not your new parents.
We follow the law.
Are there common areas like gymns, pools, or laundry rooms?
No
Are there circumstances where a lease can be broken?
Neglecting or damaging our property, not following the rules and conditions laid out in the signed lease or any additional agreements between the renter and landlord.
How much money is required to move in?
First and last months rent plus a $425 deposit.
